Animal Health Diagnostic Center

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Customer Services

Customer Services

Customer Service operations consist of multiple units. Our Medical Records staff, Veterinary Support Services’ Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.


The AHDC's normal hours of operation are:
Monday through Friday 8:00 am to 5:00 pm,
Saturdays (limited service) 9:00 am to 1:00 pm.

2017 & 2018 Holiday Schedule and Lab Hours


Contact Information

Telephone Assistance Phone Number Contact Name Fax Number
Test Results and Info 607-253-3900 Customer Services 607-253-3943
Export Testing 607-253-3938 Lisa Bowen-Laue 607-253-3907
Referral Testing 607-253-3333 Linda Homer 607-253-3943
Billing Services 607-253-3951 Billing 607-253-3977
Shipping and Supplies 607-253-3935 Shipping 607-253-3551
*Voicemail is available at all times after hours for the 607-253-3900 and 607-253-3333 numbers


The following groups can be reached directly:

AHDC main contact line 607-253-3900
Clinical Pathology 607-253-3255
Comparative Coagulation 607-253-3648
Endocrinology Phone: 607-253-3673  FAX: 607-253-3976
Pathology-Histopathology 607-253-3312
Pathology-Necropsy Service 607-253-3319
Mastitis Lab 607-255-8202, (Quality Milk Production Services)