Customer Services

Customer Service operations consists of multiple units. Our Medical Records staff, Veterinary Support Services’ Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.

The AHDC's normal hours of operation are:
Monday through Friday 8:00 am to 5:00 pm,
Saturdays (limited service) 9:00 am to 1:00 pm.

Please Note: Testing volumes may affect the schedule for individual laboratory units. If a there is a concern about getting a specific test performed during this period, please call ahead to determine the availability of that test.

Contact Information

Telephone Assistance	(607) Area Code	Contact Name	Fax Number
Test Results and Info	253-3900	Customer Services	253-3943
Export Testing	253-3938	Lisa Bowen-Laue	253-3907
Referral Testing	253-3333	Linda Homer	253-3943
Billing Services	253-3951	Rachel Sternberg	253-3977
Shipping and Supplies	253-3935	Rachel Sternberg	253-3551

*Voicemail is available at all times after hours for the 607-253-3900 and 607-253-3333 numbers

The following groups can be reached directly:

AHDC main contact line 253-3900
Clinical Pathology 253-3255
Comparative Coagulation 253-3648
Endocrinology Phone: 253-3673 FAX: 253-3976
Pathology-Histopathology 253-3312
Pathology-Necropsy Service 253-3319
Mastitis Lab 255-8202, (Quality Milk Production Services)